Terms & Conditions
Terms & Conditions — By Tour Type
1. ESCORTED SCANDINAVIA TOURS
Payment
- Deposit: $500 per person, due at the time of reservation.
- Balance: due 90 days before departure.
- Late bookings (90 days or less before departure): $250 per person required to confirm the tour; full payment due within 24 hours after the tour is confirmed.
- Additional payment for all tourist visas is required at the time of application.
Cancellation Fees
Cancellation fees are computed as of the date the written cancellation notice is received.
| Timing | Fee |
|---|---|
| At time of booking (after deposit paid) | $250 per person |
| 90–61 days before departure | $500 per person |
| 60–45 days before departure | 50% per person |
| 44–31 days before departure | 75% per person |
| 30 days or less before departure | No refund |
(Airline ticket cancellations carry an additional $100 per person fee, plus airline penalties — see General Terms.)
2. PRIVATE AND INDEPENDENT SCANDINAVIA TOURS
2A. Private Land Tours and Shore Excursions
Payment
- Deposit: $1,000 per person, due at time of reservation.
- Tours $500 or less: full amount due at time of reservation.
- Balance: due 90 days before departure.
- Late bookings (60 days or less before departure): $500 per person collected to confirm hotels; full payment due within 24 hours after hotels are confirmed.
- Airfares must be paid in full at the time the tour is confirmed. Tickets are issued immediately upon receipt of payment; once issued, airfare is non-refundable and subject to applicable airline fare rules for any permitted changes.
Cancellation Fees
| Timing | Fee |
|---|---|
| At time of booking (after deposit paid) | 20% of total cost (minimum $250 per person) |
| 90–61 days before departure | $1,000 per person |
| 60–31 days before departure | 50% of total cost |
| 30 days or less before departure | No refund |
2B. Cruises and Train Tours
(Included here as an independently-booked product; confirm this categorization is correct.)
Payment
- 25% due at time of booking.
- Balance due 120 days before departure.
- Some special train/cruise programs require final payment 120 days before departure — confirm at time of booking.
- Additional payment for all tourist visas is required at the time of application.
Cancellation Fees
- Depends on the cruise and train company. Subject to verification.
- (Airline ticket cancellations carry an additional $100 per person fee, plus airline penalties — see General Terms.)
3. GREENLAND TOURS
Applies to individual travelers and small groups only. Groups of 10+ are subject to separate special terms.
Payment
- Airfare must be paid in full at the time the tour is confirmed. Tickets are issued immediately upon receipt of payment; once issued, airfare is non-refundable and subject to applicable airline fare rules for any permitted changes.
- A $1,000 per person deposit is required at the time of booking to confirm hotel and land arrangements.
- The remaining balance for hotel and land arrangements is due 60 days prior to departure.
- Bookings made less than 60 days before departure: full payment (airfare and land arrangements) required at time of booking.
- If final payment isn't received by the due date, the reservation may be cancelled without notice, and any non-refundable airfare, deposits, or services are forfeited.
- Credit card payments incur applicable processing fees.
Cancellations
- Airfare is non-refundable once tickets are issued.
- The $1,000 per person land deposit is non-refundable once the reservation is confirmed, regardless of when cancellation occurs.
- For land arrangement costs beyond the deposit:
| Timing | Fee |
|---|---|
| More than 90 days before departure | $1,000 per person (i.e., the deposit — no additional charge) |
| 90–60 days before departure | 50% of the land portion |
| 60–30 days before departure | 75% of the land portion |
| 30 days or less before departure | 100% non-refundable |
No-Shows
Charged 100% of the applicable booking cost. No refunds for unused services.
Itinerary and Excursion Changes
Itineraries and excursions may be changed, postponed, or cancelled due to weather, safety, transportation schedules, operational circumstances, or other conditions beyond the supplier's control. Comparable alternatives will be offered where possible. If an itinerary includes more than one airline, Nordic Saga Tours and the applicable ground/tour operator are not responsible for costs from a delay by one airline causing a missed subsequent flight or service; refunds are limited to what's refundable under applicable supplier terms.
Weather and Flight Disruptions
Greenland travel is subject to weather and operational conditions affecting flights, ferries, boat excursions, and helicopter flights. Nordic Saga Tours will assist with rearrangements but cannot guarantee the original itinerary. Additional costs from weather-related disruption are the traveler's responsibility unless covered by supplier terms or travel insurance.
Itinerary Adjustment Billing: Due to Greenland's unpredictable Arctic weather, time spent making itinerary adjustments is billed at $100/hour during normal business hours, and $150/hour outside business hours.
GENERAL TERMS — Applicable to All Tours
Reservations and Payments
Early booking is recommended for better airfares, hotel availability, and time to secure passports/visas. Checks, wire transfers, and major credit cards are accepted; a 4% fee may apply to credit card payments, with advance notice given and the option to pay by check to avoid it.
Airline Ticket Cancellations
$100 per person, in addition to any airline penalties.
Travel Insurance
Travel insurance is strongly recommended for all tours, covering trip cancellation, trip interruption, emergency medical/evacuation, travel/baggage delay, and more. Coverage summaries here are not the full policy — limitations and exclusions are in the insurance policy itself. Travelex CA Agency License #0D10209; underwritten by Berkshire Hathaway Specialty Insurance Company (NAIC #22276) for general tours, and by Zurich American Insurance Company (NAIC #16535) as referenced elsewhere — confirm which underwriter applies to which product before publishing, as the source text names both.
Delivery Terms
Most travel documents (hotel/tour vouchers) are electronic, sent via email approximately two weeks before departure once full payment is received. Paper tickets/documents are sent via UPS Ground at company expense unless other delivery is requested and paid for by the customer. Visas and passports are delivered at the customer's expense via their preferred method. The company is not responsible for lost or stolen documents; reissuance may be billed at full face value. A $45 special handling fee applies to bookings requiring overnight express delivery.
Price Adjustments
Current sale pricing, promotional codes, and other special offers cannot be applied toward prior purchases.
Privacy Policy
Client privacy governs how information is collected and used. Non-personal browsing data (domain, IP, timestamps, referring site) is collected via cookies to measure site usage. Contact information (name, address, phone, email) is collected at checkout to fulfill requests and send purchase-related information; clients may opt out of future mailings at any time. Financial information (e.g., credit card numbers) is used only to bill for the purchase and is not retained. No personal data is shared with third parties except as part of an explicit transaction (e.g., providing data to an airline, tour operator, or visa agency). Customer information may be transferred as a business asset in the event of a sale or acquisition of the company. Industry-standard security measures (including VeriSign Payment Flow Gateway) protect client data, and all employees handling personal data are obligated to protect client privacy.
Limited Liability
Travel components (transportation, hotels, tours, and other services) are purchased from independent suppliers not affiliated with the company. While suppliers are chosen carefully, the company cannot control their operations and is not liable for delay, mishap, inconvenience, expense, injury, death, or property damage caused by their conduct or default. The company is not liable for additional expenses from trip delay, lost luggage/belongings, bodily injury/property damage from acts of God or similar causes, or Force Majeure events (war, terrorism, civil strife, serious disease outbreak, natural disaster, government action, industrial disputes, or similar events beyond the company's or suppliers' control). The company reserves the right to substitute trip leaders and hotels, reverse itinerary order, and make reasonable itinerary changes for passenger comfort and wellbeing.
By signing, clients accept these Terms and Conditions, confirm they have contracted the company for the described travel services, and appoint the company as their agent for acquiring travel services (flights, hotels, tours, etc.), agreeing to reimburse the company for expenses/obligations incurred on the client's behalf. The company reserves the right to photograph trips for advertising purposes.
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