Terms & Conditions

RESERVATIONS AND PAYMENTS

Early reservations are recommended to ensure better airfares, hotel availability and sufficient time to apply for passports and tourist visas if required. Deposits and all payments may be made by check, wire transfer or major credit card. We reserve the right to charge a fee for credit card payments in some cases. We will notify you in advance of the fee and will allow you to pay by check to avoid it.

PRIVATE LAND TOURS
Deposit: $300 per person to begin booking Scandinavia and $500 for Russia and Baltic countries
* a non-refundable fee may be required for setting up or consulting on a trip itinerary and logistics. The fee is non-refundable and will be applied to final payment on the booking. 
Balance: 60 days prior to departure. If you make your reservation 60 days or less prior to departure, $500 per person will be collected to confirm hotels and full payment will be collected within 24 hours after hotels are confirmed.  

CRUISES
Deposit: $500 per person or 25% whichever is higher - at the time of reservation
Balance: 90-70 days prior to departure depending on the cruise company

ESCORTED TOURS
Deposit: $500 per person - at the time of reservation
Balance: 60 days prior to departure

If you make your reservation 60 days or less prior to departure, $250 per person will be collected to confirm the tour and full payment will be collected within 24 hours after the tour is confirmed. 

OTHER SERVICES
Deposit: $250 for tours on “request” basis
Balance: 60 days prior to departure 

VISAS
Full payment is required to apply 

AIRFARE
Air payment schedules are determined by the airlines’ policies. Most of the airfares nowadays cannot be placed on hold and require instant purchase


Some special programs, involving trains and airlines, and cruises may require a different payment and cancellation schedule.

CANCELLATIONS 

If you need to cancel your trip, the following fees will apply, we require a written cancellation request sent by email, fax or stamdard mail. Cancellaton fees will be computed as of the date when we receive your cancellation notice as follows:  

AIRLINE TICKETS
$100 per person in addition to airline penalties

PRIVATE LAND PACKAGES
$250 per person 91 days or more prior to departure
$500 per person 61 - 90 days prior to departure 
50% of the land tour cost 31 - 60 days prior to departure
no refund 30 days or less prior to departure

ESCORTED GROUP TOURS
$250 per person 91 days or more prior to departure 
$500 is non-refundable 90-61 days prior to departure
50% is non-refundable 60 - 45 days prior to departure 
75% is non – refundable 45 – 30 days prior to departure
no refund 30 days or less prior to departure

CRUISES
$300 is non-refundable at any time 
50% is non-refundable 90- 35 days prior to departure
no refund 34 days or less prior to departure 
* Cruises under $1400 are non-refundable with 90 days.

OTHER SERVICES
$250 – non- refundable after confirmation 4 days or more prior to arrival 
$1250 + 1 night hotel 3 days or less prior to arrival 
Visas: non –refundable at any time
Rail tickets are non-refundable once issued. Rail tickets are issued once booking is confirmed. 
Service fees –are non-refundable at any time but can be applied towards booking

Please note that some tours and cruises might have a different cancellation policy of which you will be advised at the time of booking. We strongly recommend travel insurance.

Cancellation and Refunds: Cancellations must be in writing. The date of cancellation shall be the date when written notice is received by Nordic Saga Tours. Nordic Saga Tours terms and conditions override our air/sea/land supplier’s terms and conditions. If using credit card form of payment refund due on cancelled booking will be less merchant credit card fees incurred by us when charging credit card.

Service fees: A onetime $30 processing/mailing fee applies to each booking. This fee is for the booking not per person, however if documents require mailing to more than one address then add $30 per mailing. Bookings made, or payments received 15 days or less prior to departure from the U.S., will be assessed an additional $30.00 last-minute booking fee.

Changes to a booking: Prior to final documentations: $75 per person, plus any other fees that may be assessed by our air/sea/land suppliers. After final documentation: $150 per person plus any other fees that may be assessed by our air/sea/land suppliers. If client chooses to make changes to the travel arrangements made by Nordic Saga Tours while on their trip, there will be no refunds for unused portions or no shows.

Travel Agency Responsibility: In order to avoid misunderstandings, please be sure that clients are informed about any cancellation and/or change fees applicable to their travel program.

Independent travel: Includes any of our unescorted itineraries, overnight ferries, as well as any related special independent or custom arrangements.

TRAVEL INSURANCE: We strongly recommend the purchase of travel insurance. Please ask for quote on Travelex Insurance for your specific date and trip costs. Or find details on our website under travel insurance.

PAYMENT TERMS

Tours and services featured on this website are booked by Nordic Saga Tours USA and Nordic Saga Tours Europe. All USD payments are processed by Nordic Saga USA. All EUR payments are processed by Nordic Saga Europe

DELIVERY TERMS

Travel documents will be sent approximately 2 weeks prior to departure, providing full payment has been received.

Most of our travel documents, including hotel and tour vouchers, are electronic and can be delivered via email. Paper tickets and other required travel documents will be delivered by UPS Ground  mail at our expense, unless other delivery terms are requested and agreed to be paid by the customer. Paper ticket  are requied for train travel and rarely for airlines. Visas and passports will be delivered at customer's expense and preferred shipping method.

Bridges Unlimited Inc. is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed their full face value and may include increase in cost. A special handling fee of $25 will be assessed to bookings that require overnight express delivery.

PRIVACY POLICY

Our clients privacy is very important to us and governs our actions regarding the information we collect.  The information we receive depends on what you do when you visit our site. If you visit our site to browse or read the content, we use cookies. We log and track session data information to measure the number of visitors to different sections of our site, and to make our site more useful.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.  We use cookies to collect and store non-personal data, such as the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.

If you visit our site to request information or make purchases, our check-out process requires you to provide us with contact information such as your name, address, phone & email. We use your contact data from information request form to reply to your requests and send you information about your purchases. Your contact information is also used to contact you if necessary. You have the option of not receiving any future mailings from us by sending us an email or calling us. We do not share this data with anyone.

Financial information, such as credit card numbers that we collect at the time of the purchase is used to bill customers for services at the time of the purchase and is not kept in our database for any future use. We realize the sensitive nature of this information and guard it very carefully. No personally identifiable information will be shared with anyone except as part of an explicit transaction (i.e. purchasing a ticket, tour or travel visa), providing your customer data to the airline, tour operator or a government visa issuing agency.

As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Except as set forth in this Privacy Policy, we will not willfully disclose personal data about you to any third party without first receiving your permission.

We take extreme efforts to not involve ourselves with junk mail companies. Our mail is as targeted as we can make it, and we allow you to opt out at any time. We use Costco Merchant Services with VeriSign Payment Flow Gateway for all online transaction, which follow industry standards for credit card transactions. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. All employees who have access to, or are associated with the processing of personal data, are obliged to respect our visitors' personal data.

LIMITED LIABILITY

Bridges Unlimited Inc.  discloses that various  travel components of the itineraries, including transportation, hotel accommodations, tours, and other services, are purchased from various independent suppliers who are not affiliated with Bridges Unlimited Inc.

Although we constantly seek to choose the most reliable travel suppliers overseas, we cannot control their operations and therefore shall not be liable for any delay, mishap, inconvenience, expense,  bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

Bridges Unlimited Inc.  shall not be liable for (a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries, but which may be required to get to or from a trip start or end; (b) expenses due to the delay of a trip for any reason (e.g. bad weather, trail conditions, land slides, flooding, sickness, or other contingency for which Bridges Unlimited Inc. cannot make provision; (c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad; (d) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantines, strikes, civil disturbance, theft, default, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which Bridges Unlimited Inc. has no control. The right is reserved to substitute both trip leaders and hotels from those listed, as well as reverse the order of places to be visited and make reasonable changes in the itinerary where deemed advisable for the comfort and well being of the passengers.

Bridges Unlimited Inc. reserves the right to take photos of any of its trips, and may use this material for avertising purposes.

testimonials
Just wanted to tell you what a fantastic job you did for Peggy & I for our unescorted trip to Sweden & Norway. The hotels were all very, very comfortable and a perfect location for our traveling by train. The staff @ Freys hotel in Stockholm was exceptionally helpful and friendly- we highly recommend all the hotels you picked. The Sorgneford in a nutshell trip was spectacular AND, we even had good weather! We had a wonderful time, thank YOU! - BB -