Testimonials
Northern Lights Exploration - Small Group
Loved the itinerary. It packed a lot into a week.
Was very disappointed, we were not made aware of luggage charges on JetBlue. Then after traveling all day and night, no accommodation had been made with CenterHotel Plaza for early check-in. Our group of 10 had had little to no sleep, so exploring Rekjavik while waiting for a room was not a welcome option. We waited 5 hours for our key.
Our bus driver was excellent; Very skilled. In contrast, our guide Andre seemed unprepared, often reading info from the same written material we were given.
We even took to checking facts on Google, when he spoke off the top of his head. Our first night in the countryside, Andre told us he would check us into hotel, while we retrieved our luggage, then give out room keys. We stood in the lobby waiting his direction, when he simply went down the hall to his room. He did not know what our problem was! Told us to check in at desk ourselves. His English was quite good, but had no real communication skills. We wondered if this was his first day on the job with no training. His shortcomings continued throughout the week. In summary, Andre and the Centerhotel were our only dissappointments.
Was very disappointed, we were not made aware of luggage charges on JetBlue. Then after traveling all day and night, no accommodation had been made with CenterHotel Plaza for early check-in. Our group of 10 had had little to no sleep, so exploring Rekjavik while waiting for a room was not a welcome option. We waited 5 hours for our key.
Our bus driver was excellent; Very skilled. In contrast, our guide Andre seemed unprepared, often reading info from the same written material we were given.
We even took to checking facts on Google, when he spoke off the top of his head. Our first night in the countryside, Andre told us he would check us into hotel, while we retrieved our luggage, then give out room keys. We stood in the lobby waiting his direction, when he simply went down the hall to his room. He did not know what our problem was! Told us to check in at desk ourselves. His English was quite good, but had no real communication skills. We wondered if this was his first day on the job with no training. His shortcomings continued throughout the week. In summary, Andre and the Centerhotel were our only dissappointments.
Hidden Powers & Northern Lights of Iceland
The tour guide was very knowledgeable although distant. I have only been on one tour before, many years ago and the guides were not as knowledgeable, but very friendly and involved with us.
All our paperwork advised us and our tour guide advised us that the ice cave adventure cost 230 kroner, but when we went to pay, we were charged 240 kroner. Someone brought this to the guide's attention and he just shrugged his shoulders. People would probably have preferred a specific answer or and "I will look into this" response.
More importantly, the most disappointing aspect was the lack of time at the Blue Lagoon. Our reservation was at 6:15 and we only arrived at 6:35. There was no reason why we could not have left the hotel at 5 rather than 5:30 PM. There had been free time for a few hours beforehand. Consequently, after an additional 10 minutes before someone came to let us in the experience was poorly organized, very short and led to a serious injury to one of our tour members. Her injury was directly related to rushing and poor organization, causing us to be lost within the facility and hurrying to meet up at the designated time. Additionally, I had read that we should wear flip flops or some sort of foot wear to prevent slippage and infection. The guide stressed how this was not necessary. I am happy that I wore my flip flops, but he injured individual did not. She slipped on the wet floor and broke her upper arm/shoulder as a direct consequence of this. A totally preventable accident.
Had we had the extra half hour plus in the blue lagoon that we were expecting, it would have been a much more pleasant end to an amazing voyage.
I am only mentioning these issues so they can be corrected/addressed for future reference. All in all it was a terrific experience.
Thank you
All our paperwork advised us and our tour guide advised us that the ice cave adventure cost 230 kroner, but when we went to pay, we were charged 240 kroner. Someone brought this to the guide's attention and he just shrugged his shoulders. People would probably have preferred a specific answer or and "I will look into this" response.
More importantly, the most disappointing aspect was the lack of time at the Blue Lagoon. Our reservation was at 6:15 and we only arrived at 6:35. There was no reason why we could not have left the hotel at 5 rather than 5:30 PM. There had been free time for a few hours beforehand. Consequently, after an additional 10 minutes before someone came to let us in the experience was poorly organized, very short and led to a serious injury to one of our tour members. Her injury was directly related to rushing and poor organization, causing us to be lost within the facility and hurrying to meet up at the designated time. Additionally, I had read that we should wear flip flops or some sort of foot wear to prevent slippage and infection. The guide stressed how this was not necessary. I am happy that I wore my flip flops, but he injured individual did not. She slipped on the wet floor and broke her upper arm/shoulder as a direct consequence of this. A totally preventable accident.
Had we had the extra half hour plus in the blue lagoon that we were expecting, it would have been a much more pleasant end to an amazing voyage.
I am only mentioning these issues so they can be corrected/addressed for future reference. All in all it was a terrific experience.
Thank you
Scandinavian and Baltic Highlights
Marvellously planned northern capitals tour
excellent overall planning fast and efficient email correspondence competent, friendly and patient tour guides great locations for hotels punctual transfers and pick-up services information before and while travelling totally matching sights were excellently picked time indications have always proven to be correct even if no voucher was given - the plan worked! absolutely worth the money THANK YOU for a perfectly planned Nothern Capitals Tour!
excellent overall planning fast and efficient email correspondence competent, friendly and patient tour guides great locations for hotels punctual transfers and pick-up services information before and while travelling totally matching sights were excellently picked time indications have always proven to be correct even if no voucher was given - the plan worked! absolutely worth the money THANK YOU for a perfectly planned Nothern Capitals Tour!
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