Dear Susie,

Barbara and I returned from our trip to Germany and Iceland last Friday and we had a wonderful trip, despite the fact that our first flights to Iceland and Frankfurt were cancelled only 24 hours before leaving Seattle because of volcanic activity. Icelandair managed to get us to Frankfurt on time by rebooking us on American Airlines. The tours you booked for us in Iceland were great. Thank you so much for your help in getting this trip put together. We could'nt have done it without you.

Very cordially, Robert Pelzel