The Iceland tour was FANTASTIC!! However, I have some reservations about the service I was provided by you. I don't feel that I was given enough information about the trip details. Another couple on the tour used you & had every detail down pat. (Hotels, etc). When I arrived in Iceland, I almost felt there was no hotel waiting for me. Luckily, that wasn't the case. I also feel I should have been better advised about what to pack, as I could have taken less. I also had to contact my rep pre-trip for doc's I needed. I was always told there was some kind of e-mail problem! I always book my own trips, but felt that I needed specialized attention on a trip of this nature. I don't feel that I was given the best attention.